Refund Policy

Subscriptions

You can cancel your subscription at any time from Billing — cancelling stops future renewals, and you'll keep access until the end of your current paid period. We don't provide prorated refunds for partial billing periods.

If you believe you were charged in error, or something went wrong on our end (e.g. a failed deployment that we couldn't resolve), contact us within 7 days of the charge at [email protected] and we'll review it in good faith.

One-time services

One-time services (setup, migration, custom work) are refundable only if we haven't yet started the work. Once work has begun, refunds are considered case-by-case.

How to request a refund

Email [email protected] with your account email and the reason for the request. We aim to respond within 2 business days.

This is a general template, not legal advice — have it reviewed before relying on it for a live, paying customer base, and make sure it matches what you actually configure in Polar.